Get help

Please note that the Faith and VAWG coalition isn’t a frontline service and are unfortunately unable to provide direct support to survivors at this time.

For support out of hours, please call the 24 hour National Domestic
Abuse Helpline on 0808 200 247.

If you or someone you know is in immediate danger you can call 999

If it is not an emergency please call 101 or report online.

If you want to report a crime, but you do not want to be identified to
the police, call CrimeStoppers on 0800 555 111. You can also report it via their
website .

Calling 999 but can't speak out loud?

If you need to call the police but are unable to speak out loud, don't worry, there are other ways to engage with the operator.

If you are able to, you can make yourself heard by coughing or tapping the handset, however this might not always be an option.

Calling from a mobile - If you are calling 999 from a mobile and cannot speak during the call, you will be transferred to the Silent Solution system and prompted to dial 55. This will inform police that it is an emergency and that they should attend the scene.

Calling from a landline- If you are calling 999 from a landline and cannot speak during the call there are three things the operator will look for to then transfer to a police call handler:

• there is no request for an emergency
• the caller does not answer questions
• only background noise can be heard and operators cannot decide if emergency service is needed, then you will be connected to a police call handler as there is doubt
  

If you replace the handset, the landline may remain connected for 45 seconds in case you pick it up again.

If you pick up again during this 45 seconds and the operator is concerned for your safety, the call will be connected to police.

When 999 calls are made from landlines, information about where you’re calling from should be automatically available to the call handlers to help give a response.